I have always been an advocate for the Brighthouse cause.  Providing excellent cable, internet and phone services.  Fast speeds, and what I thought was above-average customer service.  Well until now.  My 9 to 5 job requires me to provide remote customer support and service via phone, email and chat daily.  Often, delivering service to in-home subscribers, I have to deal with some of the major bundled ISP services, and often hear about the giants out there, delivering the worst possible service available.  One of the biggest I see and hear of, has always been Comcast.  I took a recent trip to North Carolina, and read an in-flight article, an excerpt from a best-selling book titled ‘Your Call is (not that) Important to us‘.  An interesting read with some very explicit and amazing tales dealing with this network providing giant, and the customer service nightmares that have unfolded.  And I was thinking as I read, how lucky I was to have Brighthouse.  Although they had laxed some over recent months, I thought Brighhouse was offering better service than others, at least here in Central Florida.  I was content and secure.  I was wrong…. [Read more...]